Roach Coach Vendor Agreement

Roach Coach operates a platform that helps customers discover food trucks in real time and helps vendors manage their truck profile, menu, hours, locations, and live check-ins (the “Vendor Services”).

You must be at least 18, authorized to bind the business you represent, and a lawfully operating mobile food vendor. You agree to keep your account information accurate and current.

You retain ownership of the menus, photos, descriptions, and other content you submit (“Vendor Content”). You grant Roach Coach a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and distribute your Vendor Content to operate, promote, and improve the Platform. This license ends when you remove the Vendor Content or terminate your account, except for copies retained in routine backups or as required by law, and except for any aggregated or de-identified data. You warrant that you have the rights to your Vendor Content and that it does not infringe others’ rights.

You warrant that you hold and maintain all permits, licenses, and certifications required to operate (including health permits, business licenses, and food-handler certifications), and that you are solely responsible for food safety, labeling, and compliance with health, employment, and tax law. Roach Coach does not inspect, verify, endorse, or assume any responsibility for your food, your operations, or your regulatory compliance, and is not a party to transactions between you and customers.

You will not post false, misleading, or fraudulent listings or pricing; misrepresent your business; disrupt the Platform; access data without authorization; or use the Vendor Services unlawfully.

7.1 Free Tier. The free tier allows you to create a truck listing and post its location. Paid plans unlock premium features including the verified badge (subject to business verification), menu, hours and saved locations, website and social media links, and business analytics.

7.2 Paid Plans. Per-truck subscriptions are available at $9.99/month or $99/year, billed through Stripe. Prices are shown at checkout and may change with advance notice. Subscriptions auto-renew until cancelled.

7.3 Cancellation and Refunds. You can cancel anytime in the Stripe billing portal (Account → Manage billing). Cancellation takes effect at the end of the current paid period, and you keep access until then. We don’t give refunds or credits for partial billing periods or unused time, except where required by law or for billing errors. Cancelling is a downgrade to the free tier; your data is retained and restored if you resubscribe.

7.4 Featured Truck Purchase. The one-time Featured Truck purchase ($15, one week of featured placement) is non-refundable once the featured week starts, except where required by law or for billing errors.

7.5 Founding Vendors. For qualifying founding vendors, the per-truck subscription fee is permanently waived while the account remains continuously active, applied as a credit equal to the then-current per-truck monthly or annual subscription price. The waiver is non-transferable, does not survive a sale or transfer of the business, and is forfeited if the account is terminated (including voluntary closure and re-registration). Founding credit is capped at the invoice total with no rollover or cash value.

7.6 You are responsible for all taxes except taxes on Roach Coach’s net income.

Payment processing for subscriptions and purchases is handled by Stripe. Additional processor, payout, refund, chargeback, and settlement terms may apply as presented at the time of transaction.

The Platform, its software, design, and trademarks are owned by Roach Coach. You may not reverse engineer the Platform or create derivative works from it.

You may close your account at any time. We may suspend or terminate your access for breach, legal necessity, or to protect the Platform or its users. Sections 4, 5, 9, 11, 12, 13, and 15 survive termination. Founding status does not survive termination.

The Vendor Services are provided “as is” and “as available,” without warranties of any kind. We do not guarantee the Platform will be uninterrupted, error-free, or secure.

To the maximum extent permitted by law, Roach Coach is not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits. Our total liability is capped at the greater of (a) the fees you paid in the prior 12 months or (b) $100.

You will indemnify Roach Coach and its owners, officers, and agents against claims arising from your Vendor Content, your food, products, or operations, your violation of law or third-party rights, or your breach of this Agreement.

We may publish a new version of this Agreement. Material or fee changes require you to affirmatively accept the new version before you continue. We maintain a record of the version you accepted and the date of acceptance.

Customer accounts, usage statistics, and location information are handled under our Privacy Policy. Usage statistics are optional for customers. When customers allow them, we use them to produce aggregate reports about your truck, including activity by day, hour, and city, and optional written insights. You do not receive customer account ids, session ids, individual search coordinates, or a customer’s location history. You will not try to identify a customer from an aggregate report.

Aggregate statistics that cannot reasonably identify a customer may be kept after you close your account and may be used to operate and improve the platform, including demand summaries. We may later offer maps or forecasts built from those aggregates. Those tools are not part of the Vendor Services until we make them available to you.

Check-ins, menus, hours, and sales you enter are your operational records. They are separate from customer usage statistics.

This Agreement is governed by California law, with exclusive venue in the state and federal courts located in Tulare County, California. (An optional binding-arbitration and class-action-waiver clause is to be decided with counsel.)

This Agreement is the entire agreement between you and Roach Coach for the Vendor Services. If any provision is unenforceable, the rest remains in effect. You may not assign this Agreement without our consent; we may assign it in connection with a merger, acquisition, or asset sale. Our failure to enforce a provision is not a waiver.

Questions about this Agreement: support@roachcoachapp.com, or by mail to PO Box 4494, Visalia, CA 93278.